On-premises AI server for customer service 

For companies with large customer service teams and vast amounts of incoming data, managing communications efficiently while maintaining high-quality support can feel like an impossible task.

OptimaGPT is an ideal solution for customer service environments, ensuring your sensitive customer data remains secure and fully under your control.

Do any of these pain points sound familiar?

We understand the complex demands of customer service teams. Managing an influx of queries and processing high amounts of data can come with a range of issues…

  • As your customer base grows, so does your data. Processing high volumes of data in the cloud can quickly lead to escalating costs.
  • Without a centralised, intelligent system, agents might provide varying answers, leading to inconsistency and customer frustration.
  • Handling sensitive customer data in the cloud can raise serious compliance and security questions.
  • OptimaGPT’s on-premise deployment eliminates pay-per-usage cloud fees, providing predictable costs regardless of data volume.
  • OptimaGPT centralises knowledge and AI-powered guidance on-site, ensuring agents consistently provide accurate, uniform answers.
  • OptimaGPT keeps all sensitive customer data securely within your own network, simplifying compliance and protecting privacy.

The data privacy imperative in customer service

Customer interactions are rich with sensitive information: personal details, financial data, health records, and more. While cloud-based AI solutions offer convenience, they often come with inherent data privacy risks that can leave companies vulnerable to breaches, compliance violations, and a loss of customer trust.

When you send your customer data to a cloud provider’s AI, you often lose direct control over how that data is processed, stored, and potentially used. A breach at a third-party vendor could expose your customer data, leading to severe reputational damage and a loss of customer confidence.

Explore Models

AI-powered triage & routing

Using OptimaGPT, customer service teams can intelligently analyse incoming conversations within your network, accurately classifying intent and sentiment. This secure, automated triage ensures queries are routed to the right agents or departments instantly, without sensitive data ever leaving your control.

Secure 24/7 AI assistants

Deploy intelligent chatbots powered by OptimaGPT that operate entirely on your own servers. These secure AI assistants can handle routine enquries, provide instant FAQs, and even initiate workflows, freeing up your human agents for more complex and empathetic interactions, all while keeping customer data safe.

Local knowledge base integration

OptimaGPT acts as a real-time, on-premise co-pilot for your agents. It securely accesses your internal knowledge base and customer history to suggest accurate answers and relevant information. Ultimately improving response times and consistency without sending any data to external cloud services.

Real-time sentiment analysis

Analyse the emotional tone of customer interactions in real-time, all within your secure environment. This allows your team to identify and address urgent issues or unhappy customers proactively, turning potential negative experiences into positive ones, while ensuring data privacy.

On-premises AI for contact centres

With OptimaGPT, your data never leaves your infrastructure. All processing, training, and inference occur on your own servers, ensuring that you retain complete ownership and control over your valuable customer information. This is critical for industries handling highly sensitive data, such as finance, healthcare, and government.

Meet and exceed stringent data privacy regulations with ease. By keeping your OptimaGPT server within your organisational perimeter, you can simplify compliance with GDPR, HIPAA, PCI DSS, and other industry-specific mandates, minimising regulatory risk.