Secure live-chat deployed on-premises
Combined with Parker Software’s platform WhosOn, OptimaGPT provides ultimate data sovereignty for live chat.
Secure AI chatbots for business
While a standalone bot can manage basic enquiries, integrating a Large Language Model (LLM) via OptimaGPT with WhosOn takes your live chat to the next level of intelligent customer engagement.
This powerful combination understands, interacts, and smoothly transitions to live agents when needed, providing a cohesive and enriched customer experience.
With WhosOn and OptimaGPT, your bot becomes an integral part of your contact centre, synergising with your agents, support channels, and reporting dashboards. This ensures seamless, insightful, and more human-like interactions across all customer touchpoints, with the added peace of mind that sensitive data never leaves your network.
Live chat powered by your private AI
Treat your OptimaGPT-powered bot as a specialised, highly secure agent within WhosOn.
With WhosOn and OptimaGPT, we bring you a methodical approach to chatbot deployment that prioritises not just immediate solutions, but long-term, meaningful customer interactions, with data privacy at its core.
Experience WhosOn’s robust capabilities – including knowledge base integration, multilingual support, and powerful analytics – supercharged by OptimaGPT’s on-premise AI. By combining WhosOn with OptimaGPT and leveraging LLMs, you ensure every interaction is smart, responsive, and customer-centric, while maintaining absolute control over your sensitive data.
- User-friendly interface
- CRM integration
- Comprehensive reporting
- Context-aware responses
- Personalised customer experience
Intelligent conversations
Ensure interactions are both meaningful and efficient, with all AI processing happening locally.
Customisable workflows
Tailor the chatbot’s responses and actions to fit your specific business processes and customer interaction styles.
CRM integration
Automatically sync conversational data with your CRM, enhancing customer relationship management through AI insights.
Data-driven insights
Gain valuable insights into customer preferences and behavior, all analyzed within your secure, on-premise environment.
Omnichannel consistency
Maintain a consistent and coherent customer experience across all communication channels.
Customisable personality
Tailor your chat bots’ tone and style to match your brand’s voice, creating a more personalised customer experience.
Self-hosted live chat industry examples
Financial services
Financial institutions deal with highly confidential data. OptimaGPT ensures that this data never leaves the bank’s secure network, crucial for compliance with regulations like GDPR, SOX, and PCI DSS. It allows for detailed, AI-driven responses to complex financial queries while maintaining absolute data sovereignty. Read more about secure generative AI servers for finance and banking
Healthcare
Patient health information (PHI) is among the most sensitive data. HIPAA compliance (in the US) and similar regulations globally strictly govern its handling. An on-premise solution guarantees PHI remains within the healthcare provider’s controlled environment, enabling AI to provide personalised information without privacy concerns.
Government agencies
Government bodies often handle vast amounts of citizen data, including personal identifiers, addresses, and sensitive legal information. Data sovereignty is a critical national security and privacy concern. On-premise AI ensures that public interactions and underlying data remain within government-controlled servers.
Professional services
Attorney-client privilege and the highly sensitive nature of legal documents demand extreme data security. An on-premise AI chatbot can provide efficient, intelligent support without compromising the confidentiality of legal matters or client information.
Large enterprises
Businesses with vast amounts of intellectual property, trade secrets, or highly competitive market data need to ensure this information is never exposed. An on-premise AI chatbot can securely access and leverage this proprietary knowledge base to provide highly accurate and relevant support to employees.
Why use a self-hosted GPT for live chat?
For high-volume live chat, self-hosting a GPT solution like OptimaGPT offers significant cost advantages over cloud-based LLMs.
While cloud models bring unpredictable, escalating “pay-per-token” fees as your usage grows, self-hosting involves an initial hardware investment but then provides predictable operational costs and substantial long-term savings by eliminating recurring subscription fees.
Beyond cost, processing AI on your local servers ensures lower latency for faster real-time responses and grants you greater control over uptime and reliability, freeing you from reliance on third-party networks.
How to deploy an AI-powered live chat experience
Deploying a secure chatbot that enhances the customer experience requires strategic planning, robust technology, and continuous learning.
Begin
Establish a live chat channel for a minimum of 3 months to gather invaluable data from genuine customer interactions, laying a solid foundation for your chatbot.
Initiate
Use the acquired conversational data, coupled with information from your knowledge base, to build a phase one chatbot that is responsive and informative.
Evolve
Your chatbot, once deployed, embarks on a journey of continuous learning, gradually enhancing its intelligence and conversational capabilities.